We understand that there may be times when you have concerns or feedback that need to be addressed. We welcome the opportunity to engage with you and discuss any issues you may have, as we continuously strive to improve.
A complaint, in our context, refers to any expression of dissatisfaction related to our products, services, staff, or our handling of a previous complaint. This dissatisfaction may manifest in various forms, where a response or resolution is either explicitly or implicitly expected, or legally mandated.
In the event that you have a complaint, we encourage you to first reach out to your dedicated advisor or customer service representative. Alternatively, you can directly contact us through any of the following channels:
Telephone:1300 243 185
Email:compliance@gimtrading.com
Mail:C/O Compliance Officer
Level 10, 440 Collins Street, Melbourne, Victoria, 3000, Australia
Your feedback is invaluable to us, and we are committed to addressing your concerns promptly and transparently. Rest assured that we will handle your complaint with the utmost care and diligence.
Should you feel dissatisfied with our initial response or the time taken to address your complaint, we provide avenues for further escalation. Our goal is to ensure that your concerns are thoroughly reviewed and resolved to your satisfaction.
Thank you for entrusting us with your feedback.
